Is it still true that we in higher education dispute the concept of student versus customer? I have never been one of those who believes that we as faculty and administrators are here to provide what a student wants if it violates academic integrity or principles of justice. However, it seems to me that all of us want to be treated with respect, and when someone goes the extra mile to help us out – well, in the wise words of Vincent Tinto, that does “matter!” I challenge all of us in higher education to take a day when we can follow in the footsteps of those we serve. Offer to spend a day with them when they are working through the regional workforce office attempting to secure help for their studies. Try to register for classes. See if you can figure out the steps needed to fill out the FAFSA. These are the experiences that can instill a sense of empathy as we continue to work towards ensuring each student is successful.
January 8, 2010
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